Thailand
Thai Airways Cargo Tracking
About
Thai Cargo, the cargo division of Thai Airways International, traces its origins to 1960 and formally began specialized air cargo operations in 1971 with a dedicated cargo terminal at Don Mueang International Airport. The division operates from its primary hub at Suvarnabhumi Airport in Bangkok, leveraging the belly space of Thai Airways' modern wide-body fleet. In 2006, THAI invested over 3,800 million baht in a state-of-the-art 90,000-square-meter cargo facility at Suvarnabhumi, and today maintains a 65% market share in Thailand's air cargo sector.
How to track Thai Airways shipments
1. Go to the [THAI Cargo tracking portal](http://www3.thaiairways.com/CargoSTCGInqry/index) and enter your Master Air Waybill number. 2. Enter your AWB number in the format 217-12345678 where 217 is the AWB prefix and the last digit is calculated as the 7-digit serial number mod 7 (example: 217-12345675). 3. View real-time status updates including departure, arrival, and delivery confirmations for your shipment. 4. For additional assistance, call +66 2 137 4200 (24 hours) or email cargo.info@thaiairways.com.
What 217-XXXXXXXX means
The AWB prefix 217 identifies Thai Airways as the issuing carrier and indicates that Thai Airways will handle the shipment or coordinate with partner carriers for delivery. The 7-digit serial number is the unique shipment identifier assigned sequentially by Thai Airways. The final digit is a check digit calculated as the remainder when the 7-digit serial number is divided by 7 (mod-7), which helps validate the AWB number and prevent data entry errors during processing.
Thai Airways live animal transport
Thai Airways transports live animals under the IATA Live Animals Regulations (LAR), which govern container, ventilation, and species-specific handling requirements for livestock, day-old chicks, zoo animals, household pets, and laboratory animals. Bookings require species-specific documentation and approved containers; book through the cargo team with at least 48 hours notice.
Thai Airways specialized cargo handling
Thai Cargo offers TGFresh for all perishable cargo with priority booking status and extensive care, plus reliable temperature-controlled shipping to maintain perfect temperatures for sensitive products. They also provide secure handling for high-value shipments and safe, efficient transport for livestock and animals worldwide.
Frequently asked questions
- How do I track my Thai Airways cargo shipment?
- Visit the Thai Cargo tracking portal at http://www3.thaiairways.com/CargoSTCGInqry/index and enter your AWB number in format 217-12345678. If the status has not updated after 24 hours, contact their 24-hour customer service at +66 2 137 4200 or email cargo.info@thaiairways.com for assistance.
- What does AWB prefix 217 mean?
- The prefix 217 identifies Thai Airways as the carrier responsible for your shipment. The complete AWB format is 217-XXXXXXX where the first 7 digits after 217 are the serial number and the final digit is a mod-7 check digit. For example, 217-1234567 would have check digit 5 (1234567 ÷ 7 remainder 5).
- Does Thai Airways transport live animals?
- Yes, Thai Airways offers specialized live animal transport services with safe and efficient handling worldwide. They provide dedicated animal transport capabilities as part of their special cargo services, ensuring proper care and handling throughout the journey.
- How do I book cargo with Thai Airways?
- Thai Airways cargo bookings can be made through freight forwarders who have access to their WebCargo platform for real-time rates and capacity. For direct charter services, contact cargocharter@thaiairways.com or call their cargo operations at +66 2 137 4200 (24 hours).
Thai Airways cargo contact
- Phone
- +66 2 137 4200
- Cargo enquiry
- http://www3.thaiairways.com/CargoSTCGInqry/index
- Website
- https://www.thaiairways.com
Related carriers
Other cargo airlines in the same region as Thai Airways.