WestJet Cargo Tracking

WestJet Cargo is a division of the well-established Canadian airline WestJet, founded in 1994 and launching cargo operations alongside their freighter fleet in 2023. The cargo division has achieved a 60% year-over-year increase in belly cargo revenue as of 2025. The carrier operates from six designated hubs including Calgary, Toronto, Vancouver, Halifax, Los Angeles, and Miami, serving North America, the Caribbean, Europe, and Asia.

1. Go to https://www.westjetcargo.com/en-ca/shipment-services/track-shipment and enter your AWB prefix and AWB number. 2. Enter your air waybill number in the format 838-XXXXXXXX where the last digit is a check digit (example: 838-12345675). 3. Review shipment status, location, and delivery information displayed in real-time. 4. Alternatively, call customer service at 1-866-952-2746 if tracking is unavailable or you need assistance.

The AWB prefix 838 uniquely identifies WestJet as the carrier handling your shipment and tells airports, customs, and logistics partners that WestJet is responsible for the cargo. The 7-digit serial number following 838 is the unique shipment identifier assigned by WestJet's booking system. The final digit is a check digit calculated using the mod-7 system: divide the 7-digit serial by 7 and use only the remainder (0-6). For example, if the serial is 1234567, divide by 7 to get remainder 6, making the full AWB 838-12345676.

WestJet transports live animals under the IATA Live Animals Regulations (LAR), which govern container, ventilation, and species-specific handling requirements for livestock, day-old chicks, zoo animals, household pets, and laboratory animals. Bookings require species-specific documentation and approved containers; book through the cargo team with at least 48 hours notice.

WestJet Cargo offers temperature-regulated storage and transportation for fresh perishables. The carrier provides Safe'Air service for high-value cargo including banknotes, jewelry, precious metals, pharmaceuticals, and confidential documents with specialized handling and security.