United States

Atlas Air Cargo Tracking

AWB prefix 369IATA 5YFormat: 369-XXXXXXXX (8-digit serial)

About

Atlas Air, established in 1992, is the cargo division of Atlas Air Worldwide Holdings and operates the world's largest fleet of Boeing 747 freighter aircraft with 61 of the type. The carrier operates approximately 14% of all global widebody freighter capacity and flew 51,859 flights in 2024. Atlas Air received IATA CEIV Pharma certification in 2021, valid through 2024, confirming its capability of handling temperature-sensitive pharmaceutical goods to IATA's globally recognized standard.

How to track Atlas Air shipments

1. Go to https://jumpseat.atlasair.com/aa/tracktracehtml/TrackTrace.html. 2. Enter your air waybill number in the format 369-XXXXXXXX where the last digit is a check digit calculated using mod-7 (example: 369-12345675). 3. You will see current booking information, status updates, and flight details with times shown in local time. 4. If tracking shows no updates after 24 hours, contact Atlas Air customer service at +1 (914) 701-8713.

What 369-XXXXXXXX means

The AWB prefix 369 identifies Atlas Air as the issuing carrier and determines which airline handles the shipment and routing. The 7-digit serial number is the unique shipment identifier assigned by Atlas Air's cargo system. The final digit is a check digit calculated as the serial number divided by 7, with only the remainder used (mod-7 calculation) - for example, serial 1234567 ÷ 7 = 176,352 remainder 3, so the complete AWB becomes 369-12345673.

Atlas Air cold chain & perishables

Atlas Air holds IATA CEIV Pharma certification for handling temperature-controlled pharmaceutical shipments. CEIV is the IATA-administered audit standard that validates a carrier's end-to-end cold-chain procedures, staff training, and facilities against pharma-grade requirements.

  • CEIV Pharma

Atlas Air live animal transport

Atlas Air transports live animals under the IATA Live Animals Regulations (LAR), which govern container, ventilation, and species-specific handling requirements for livestock, day-old chicks, zoo animals, household pets, and laboratory animals. Bookings require species-specific documentation and approved containers; book through the cargo team with at least 48 hours notice.

Atlas Air specialized cargo handling

Perishables including flowers, produce, and frozen foods with expedited warehouse handling ensuring departure within four hours of arrival. Oversized cargo including heavy machinery, construction equipment, and vehicles with specialized loading equipment.

Sustainability & SAF

Atlas Air has committed to sustainability initiatives including investments in fuel-efficient aircraft and expanded use of sustainable aviation fuel (SAF) to support decarbonization goals as part of their post-2023 privatization strategy.

Frequently asked questions

How do I track my Atlas Air cargo shipment?
Visit https://jumpseat.atlasair.com/aa/tracktracehtml/TrackTrace.html and enter your AWB number in the format 369-XXXXXXXX (example: 369-12345675). The system shows current booking information, status updates, and flight details. If your tracking shows no updates after 24 hours, contact Atlas Air customer service at +1 (914) 701-8713 or email HDQcustsrvc@atlasair.com.
What does AWB prefix 369 mean?
The prefix 369 identifies Atlas Air as the issuing carrier and determines routing through Atlas Air's network. The complete AWB format is 369-XXXXXXX where the seven-digit serial is followed by a mod-7 check digit. For example, if the serial is 1234567, divide by 7 to get remainder 3, making the complete AWB 369-12345673.
Does Atlas Air carry temperature-controlled pharmaceutical shipments?
Yes, Atlas Air holds IATA CEIV Pharma certification (valid through 2024) confirming its capability to handle temperature-sensitive pharmaceutical goods to IATA's globally recognized standard. The certification covers end-to-end temperature-controlled shipments across Atlas Air's global network, including vaccine transport and medical products.
How do I book cargo with Atlas Air?
Atlas Air operates primarily on an ACMI (Aircraft, Crew, Maintenance, Insurance) and charter basis rather than direct booking by individual shippers. Contact your freight forwarder to book space on Atlas Air flights, or for charter inquiries email CharterSales@atlasair.com or call charter sales at +1 914-217-7265.

Atlas Air cargo contact

Related carriers

Other cargo airlines in the same region as Atlas Air.